ALL FUNDS BEING HELD IN RESERVE
Requesting help. Since July 11th, our store funds are being held in reserve for no reason at all. We have been forced to place our store on "vacation" --hence no sales, as we cannot continue to sell and ship items, only to have Amazon withhold the funds we use for purchasing inventory, but more importantly, for payroll.
Account shows healthy. We have always had express payout every two days and now nothing. Occasionally a dribble of $200 or so, but the funds are being held with no end in sight.
We have contacted Amazon Seller Support 16 times, and each time they create a new case and "transfer" the case. To whom, we do not know; we have no reason to suspect our account is being worked on at all.
in reserve and I have a payment cycle coming up in a few days. My account is not new. I changed nothing. All of my cards are still active, MY account is healthy and in good standing. I am still making daily sales.
We have 16 "case transfers" in our Seller Manage Cases --and again "crickets" --no movement. No access to releasing all our funds so we can get back to business as usual. This is really distressing as we are purchasing now for the 4th quarter holiday season.
Can someone at Amazon look into this, and not simply transfer, and find out why our funds are not available to us? We have received emails from Amazon telling us the account is healthy, in good working order, and we have access to our funds - but we do not. it shows $0.00 available with several thousand dollars being held in "reserve." What is this?
We are not a new account, and have been selling for over 15 years on Amazon. Thank you so much for any help or suggestions.
@Micah_Amazon @CR_Amazon @Stevie_Amazon @Nano_Amazon
ALL FUNDS BEING HELD IN RESERVE
Requesting help. Since July 11th, our store funds are being held in reserve for no reason at all. We have been forced to place our store on "vacation" --hence no sales, as we cannot continue to sell and ship items, only to have Amazon withhold the funds we use for purchasing inventory, but more importantly, for payroll.
Account shows healthy. We have always had express payout every two days and now nothing. Occasionally a dribble of $200 or so, but the funds are being held with no end in sight.
We have contacted Amazon Seller Support 16 times, and each time they create a new case and "transfer" the case. To whom, we do not know; we have no reason to suspect our account is being worked on at all.
in reserve and I have a payment cycle coming up in a few days. My account is not new. I changed nothing. All of my cards are still active, MY account is healthy and in good standing. I am still making daily sales.
We have 16 "case transfers" in our Seller Manage Cases --and again "crickets" --no movement. No access to releasing all our funds so we can get back to business as usual. This is really distressing as we are purchasing now for the 4th quarter holiday season.
Can someone at Amazon look into this, and not simply transfer, and find out why our funds are not available to us? We have received emails from Amazon telling us the account is healthy, in good working order, and we have access to our funds - but we do not. it shows $0.00 available with several thousand dollars being held in "reserve." What is this?
We are not a new account, and have been selling for over 15 years on Amazon. Thank you so much for any help or suggestions.
@Micah_Amazon @CR_Amazon @Stevie_Amazon @Nano_Amazon
111 antwoorden
Seller_NzMO5fCTmwqHv
Also experiencing this. Seems like some others are as well. Please update if you figure this out. thanks!
Seller_RfykgYpYlnxm6
I am also dealing with the same thing.
Seller_bgslFeHbO6S8O
I am having the exact same problem. Please let me know if you receive any updates
Micah_Amazon
Hello @Seller_z2QNoPZSaJ0cV,
Thank you for your post. My apologies on the frustration this has caused. Would you please share the most recent seller support case ID you have opened.
I would like to review and escalate on your behalf.
Please advise.
Cheers,
Micah
Seller_P7GbBYx428yzP
Since June 6th here.
Healthy Account. On Amazon.uk since 2017. Zero performance notifications or emails.
I have created 5 cases, all "transferred" and unable to follow up or modify case as when it is transferred it is closed.
Case 9972282882
Case 9996444112
Case 10064065622
Case 10070097132
Case 10070319692
I received this canned email message after I sat on the phone for 80 minutes today to try to get an answer to why my almost 5K GBP was being held in reserve by Amazon. The reserve is purportedly for "any claims or chargebacks" after not having any reserve since 2020, (when it was only for 1 payment cycle). Btw, I have no claims or chargebacks...This time I'm entering my 5th payment cycle without having my money disbursed:
"Thank you for writing to us about the funds being reserved in your payments account.
Currently, only some of your funds are available for disbursement.
We typically reserve your sales proceeds until a certain number of days after the delivery date of an order to ensure you have enough funds to fulfill any refund requests from buyers.
To learn about this policy, visit "Payments based on delivery date":
https://sellercentral.amazon.co.uk/gp/help/202124090
Your next settlement date is 2024-08-17. At that time, available funds will be transferred to the bank account on file. Within 5 to 7 business days, your funds should arrive.
The Payments department is unable to remove or override reserves held in your account. If you have available balance, you can request an On-Demand disbursement of your funds with Seller Partner Support.
If you have any questions, you can contact us at payments-investigate[at]amazon.co.uk.
Merchant Credit Team
Amazon.co.uk"
NOTE this gem:"The Payments department is unable to remove or override reserves held in your account."
NICE.
If I didn't know any better, I would say that this is a new way for Amazon to make interest income off the back of Seller earnings.
Micah_Amazon
Hey @Seller_4XaA5JQRB4asn,
Thanks for the post. Can you please provide some additional details around the reserves.
Cheers,
Micah
Seller_4XaA5JQRB4asn
I have been a seller for quite some time now, and this is my first time not getting paid. For my most recent payout which was supposed to be released AUG 2/2024. I noticed that earlier that week before payout, I had an amount of $3,000 to be released AUG 2. Later that week it magically went to zero and saw the funds went to “account reserved”. It is now AUG 4 and now my account is showing that my next payout is AUG 14, but it’s still showing at “$0” I contacted seller central and the agent stated that my account is in perfect condition and healthy and there’s no reason why my funds didn’t get released. They stated it will get escalated and I have yet heard anything from any special team or email. As a business owner this is frustrating because credit card debt that is used as capital needs the payments to be made so when your funds are on hold and there isn’t any explanation it can create a confusion. In addition to all of this, I have 3 friends who also sell on Amazon showing their payout at “0” and they have yet to receive any explanation.
Seller_4XaA5JQRB4asn
The case number is 15710024281. Have yet to receive any update
Seller_4XaA5JQRB4asn
try this case ID 15742350461
Micah_Amazon
Hey @Seller_4XaA5JQRB4asn,
Thank you for sharing the case IDs. I will review and respond back shortly. Due to the high volume of this issue, your patience is much appreciated.
Cheers,
Micah
Micah_Amazon
Hey @Seller_4XaA5JQRB4asn,
Thank you for your patience. I have reviewed the case IDs and see that this has been transferred with no resolve. Due to this I will go ahead and get this escalated on your behalf.
Please continue to check notifications and responses from support.
Cheers,
Micah
Seller_iqdPQMTNz4pmW
I am having the same exact problem. 8 emails to Amazon with the case being transferred to no avail. No one will tel me why all my funds are being held or when I may be able to get paid. My account is in great stansing. I've been selling on Amazon for 23 years. It makes no sense and I can't get anyone to help me.
This is really scarry as Amazon is my sole income for my family and has been for the last 23 years.
Amazon please help!
Seller_uHVP4cncJr8WO
check your card to make your monthly Amazon payment of $39.99. If the payment is not up to date. Everything will be on hold
Seller_y6AdlF3i3n1ck
I am also experiencing the same thing and had to put my account on vacation mode. If not money is being invested and I'm not getting anything back. Amazon is so slow to respond, ive opened cases, they say they are escalating but no one has contacted me.
Seller_SJRMV3s4mNrFA
This happens WAAAAAAAAAAAY to much. This Amazon tactic needs to come under FTC scrutiny. It is being used to enslave 3P's while Amazon collects interest on the witheld monies.
