Subject: Urgent Account Suspension - Seeking Community Assistance

Hello Amazon Sellers Community,

I hope you are all doing well. I'm writing today to seek help and guidance regarding a pressing issue I've encountered with my Amazon seller account.

On May 25, 2023, I received this notification from Amazon:

Hello,

We have reviewed the documents that you provided but were unable to complete your verification process. As a result, we are unable to activate your account.

Why is this happening?

We were unable to verify the document that you provided as a proof of identity.

To learn more about our requirements, go to "Seller Identity Verification":

https://sellercentral.amazon.com/gp/help/external/QRP483PDN88Q3M9

How do I resolve this situation

Within the next 30 days, upload a scanned copy of another government-issued photo identity document to Seller Central, along with all other required documents listed on the "Identity Verification" page. Make sure that you include also the documents that we already verified.

To submit the required documents or update your information, sign in to Seller Central and follow the on-screen instructions:

https://sellercentral.amazon.com

Do not attach documents to this email. For security reasons, we accept only documents uploaded to the "Identity Verification" page in Seller Central.

What happens if I do not upload the required documents?

If we do not receive the required documents within the next 30 days, your case will be closed and we will not be able to activate your account.

We're here to help

If you have any further questions about our policies or requirements, you can contact Selling Partner Support:

https://sellercentral.amazon.com/cu/contact-us

However, on April 11, 2023, I had filled out a form where they asked if I was an Easy Ship seller or not, to which I answered "no." Along with this, I shared my seller account documents, which included a business registration certificate, 180 days bank statements, an IRS letter, and Articles of Organization.

Despite my efforts to cooperate fully, my account was deactivated and I received this notification on April 13, 2023:

Hello ,

We received your submission but we are unable to reactivate your account. Upon review of your account, we confirmed that your Amazon seller account has been used to engage in deceptive, fraudulent, or illegal activity that harms our customers, other selling partners, and our store.

Why is this happening?

Your Amazon seller account has been deactivated in accordance with section 3 of Amazon Business Solutions Agreement.

Please review Amazon policy regarding Account Health by visiting "Monitor your account health":

https://sellercentral.amazon.com/gp/help/G200205250

You can also visit the "Selling Policies and Seller Code of Conduct" Amazon policy:

https://sellercentral.amazon.com/gp/help/G1801

We may not respond to further emails about this issue.

Amazon.com

This notification was incredibly disheartening as I have always strived to conduct my business on Amazon with integrity, adhering to all of their policies and guidelines.

I am writing to this community in hopes of finding assistance or guidance on how to proceed. Has anyone faced a similar situation, and if so, how did you resolve it? I've attempted to reach out to Seller Support through the provided link, but I have yet to receive a response.

I am dedicated to rectifying this situation and reinstating my seller account as soon as possible. If you have any insights, advice, or shared experiences to offer, I would be immensely grateful. Additionally, if you know of any effective ways to escalate this matter within Amazon or engage with the appropriate channels for case review, your help would be invaluable.

I understand the complexities of such situations, but the support and wisdom of this community mean a great deal to me in resolving this issue and returning to my selling activities on Amazon.

Thank you all for taking the time to read this message, and I look forward to any assistance or recommendations you may provide