I am about to launch on Amazon and my complaince is still pending any help please
I submitted my complaince over 40 days ago and it still hasn’t been approved it is pending I have submitted all correct documents any help here as my products is due to arrive in Amazon warehouse in next 3 weeks
I am about to launch on Amazon and my complaince is still pending any help please
I submitted my complaince over 40 days ago and it still hasn’t been approved it is pending I have submitted all correct documents any help here as my products is due to arrive in Amazon warehouse in next 3 weeks
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April_Amazon
Hello @Seller_65QyFUu3JWKrz,
Thank you for reaching out on the Forums. I understand it is frustrating waiting for the compliance documents to be reviewed.
I am able to provide some general guidance today, but for a deeper dive into your specific issue, please provide an ASIN, Case ID or performance notification. With that information, and the help from an internal team, I am better able to review in greater detail.
For you to review: Product compliance documentation
Also, you may be aware already, but when submitting the compliance documentation, next to each requirement in the Provide Documents area - there are small question marks. If you click on the question marks, you will see what is required for each area.
For example:
Product Images - requirements are -
- Product images must include all relevant safety information and registration card
- Product images must include compliance markings including the tracking label
- Product images must include any product hazard warnings
Children's Product Certificate (CPC) - requirements are -
- Must meet Children's Product Certificate (CPC) requirements.
Test Reports - requirements are -
- Must be from a Consumer Product Safety Commission (CPSC)-accepted lab
- Test reports must contain images of the tested products including packaging, compliance markings, warning labels and age grading if applicable
- Product images on test reports must show that the product is the same when compared to the product images on the detail page
I hope this information is beneficial for you.
I look forward to your response. Thank you for reaching out on the Forums.
April