Unfair A-to-Z Claim Resolution - Customer Received Full Refund Without Returning Item
Order Details:
Order ID: 114-4097002-6058640
Product Amount: USD 23.89
Claim Date: September 24, 2024
Order Defect Rate (ODR) Impacted: Yes
Appeal Deadline: October 30, 2024
Shipping Carrier: UPS (Tracking: 1ZC1G375YW98757000)
Delivery Confirmation: Delivered on Wednesday, September 18 at 10:19 A.M.
We fulfilled this order promptly with next-day delivery and have both delivery proof and photo evidence. Despite this, Amazon issued a full refund to the customer without requiring a return of the item.
Additionally, we generated the shipping label through Veeqo, so the order should be fully protected by Amazon's policies. This situation is unfair, as we are now bearing the full cost of the product and shipping, even though we have documentation proving that the package was delivered.
Could someone from Amazon's team please review this matter? It seems unreasonable to penalize us under the A-to-Z Guarantee when the item was confirmed delivered, and no return was made by the buyer. Thank you for your attention to this matter.
Unfair A-to-Z Claim Resolution - Customer Received Full Refund Without Returning Item
Order Details:
Order ID: 114-4097002-6058640
Product Amount: USD 23.89
Claim Date: September 24, 2024
Order Defect Rate (ODR) Impacted: Yes
Appeal Deadline: October 30, 2024
Shipping Carrier: UPS (Tracking: 1ZC1G375YW98757000)
Delivery Confirmation: Delivered on Wednesday, September 18 at 10:19 A.M.
We fulfilled this order promptly with next-day delivery and have both delivery proof and photo evidence. Despite this, Amazon issued a full refund to the customer without requiring a return of the item.
Additionally, we generated the shipping label through Veeqo, so the order should be fully protected by Amazon's policies. This situation is unfair, as we are now bearing the full cost of the product and shipping, even though we have documentation proving that the package was delivered.
Could someone from Amazon's team please review this matter? It seems unreasonable to penalize us under the A-to-Z Guarantee when the item was confirmed delivered, and no return was made by the buyer. Thank you for your attention to this matter.
18 antwoorden
Seller_iobipI6xASRkh
have you tried appealing it?
Seller_tzb0Adb4whsRu
Welcome to Amazon where the customers can get free items AND a refund at the sellers expense who is losing the money from the sale, but Amazon still get their cut of the sale!
It's absolutely maddening that Amazon allows this to continue to happen to sellers even with all of the proof they provide.
What's the point of trying to appeal anything or get any Support from Amazon?
It seems since all of this AI crap that sellers are really experiencing more problems with their cases and other issues.
We want REAL people helping us!
Best of luck to all of you hard working, honest, US sellers :)
Seller_zGoDlPZLneGhF
Companies will and are falling from greatness due to the implementation of AI.
It simply cannot discern case facts and information like a properly trained person can, it is destroying this platform and many others.
Unfortunatley the implementers and decision makers will realize this too late. They slash their costs and reduce their employment expense in the short term by doing this, in the long term, their customer base leaves and their sellers leave.
Their plans are short sighted - buyers are cancelling their prime memberships by the thousands every month - sellers are tired of the constant policy nonsense, fraud, claims, unfair treatment, and Amazon's lack of accountability.
Remember this is all done in the short-term is boost profitability without thinking about the ensuing disaster it is currently causing.
Seller_nTuG1qy7Z4SQ5
I was told by amazon customer support "the customer is under no obligation to return the product "
Seller_LdMwd22oQJa8E
I have same issue, Amazon added that Appling option for show off :)
It is not good at the end customer can buy our stuff and claim as not arrived even if you have proof of delivery. The idea is not to keep you as seller in the game because they know that they find another seller to handle they need customers.
Seller_zWxQP5QLGf8Tm
In fine print somewhere is basically states Amazon will only protect the seller if there is a signature. II you ship something expensive you may want to have it signed for. I do not know how it would work if the item had to be next day, and the buyer wasn't home to sign. That may still cause an issue.
Keep appealing until you get can't. It does work once in awhile.
Seller_AREiDwk1ZWlcu
Amazon used to have actual return policies and they used to hold the seller harmless for this kind of buyer abuse or non-delivery. In the past 3-4 years, at an accelarating rate, they have been steadily off-loading the costs to the seller, as has been their model since they started with books. A percentage point here, a half point there. They used to deal with it by making the refund process extremely cumbersome so that sellers gave up. Now they just refuse refunds outright. It works for them because buyers flock to their "amazing customer service!"
Amazon used to say that all items had to be returned new with tags. That means nothing anymore.
In their defense, I see the same thing at FEDEX, UPS and all the big companies. Customer service is a moat to protect them from their own mistakes. Welcome to the future.
