Asin's brand has been hijacked again. Please help with the case process
One of our asin brand has been hijacked again. We didn't register that brand. The brand hijacker is operating on multiple sites that are maliciously modifying the branding of our Asin. We opened a branding support case, and the support team for that case had originally fixed the brand hijacking issue for all of our sites. However, the hijacker hijacked the Amazon.fr site and Amazon.it site again within a day. Case hasn't had a new process in days. Please help with the case process.
Case id: 17580916551
@Dougal_Amazon@Jim_Amazon
1.Please help us continue to fix the Amazon.fr site and Amazon.it site branding.
2. Please take action against the hijacker. Based on our experience with multiple hijacked brands, the hijacker always hijacks the brand again after the Amazon support team helps us fix the brand issue, as in this case.
Asin's brand has been hijacked again. Please help with the case process
One of our asin brand has been hijacked again. We didn't register that brand. The brand hijacker is operating on multiple sites that are maliciously modifying the branding of our Asin. We opened a branding support case, and the support team for that case had originally fixed the brand hijacking issue for all of our sites. However, the hijacker hijacked the Amazon.fr site and Amazon.it site again within a day. Case hasn't had a new process in days. Please help with the case process.
Case id: 17580916551
@Dougal_Amazon@Jim_Amazon
1.Please help us continue to fix the Amazon.fr site and Amazon.it site branding.
2. Please take action against the hijacker. Based on our experience with multiple hijacked brands, the hijacker always hijacks the brand again after the Amazon support team helps us fix the brand issue, as in this case.
0 antwoorden
Seller_rI7BZIczK8iAC
If the brand has been changed, you have to follow now this process:
https://sellercentral.amazon.com/seller-forums/discussions/t/58ed864e-37b7-4336-a5eb-f2edfc324911
It's a pitty you didn't use UPCs from GS1 when you created your listings. that would help a lot. But also - it wouldn't be attacked by hijackers.
Seller_0usih6D0syJ0c
@Sandy_AmazonPlease help us.
Sandy_Amazon
Hi @Seller_0usih6D0syJ0c
Sandy from the community manager team here. Thank you for mentioning me.
@Seller_rI7BZIczK8iAC is right and for brand name change violations we are asking sellers to follow specific instructions provided here. 🚨 PROCESS UPDATE - Report Incorrect Brand Name Changes.
- Please make sure you select the correct selections to report:
- Submit a report through the "Report Abuse" feature
- Select "Product detail page was changed to represent a different product"
- We suggest sellers to provide relevant details such as when the ASIN was created, by whom, and what the brand name was originally.
Once you have submitted through this path, please provide the complaint ID so I can look into it and loop in internal teams based on the outcome. You are right that in some instances this would require our help and push, but we ask sellers to follow this specific path first.
Thank you.
Sandy
Seller_HsmlcUwmJdtjI
I have seen before that the original seller did not register for some sites, but the hijacker used an Amazon vulnerability to force the original seller to open sites that they did not originally have, in order to facilitate their hijacking. To avoid being hijacked, the most effective way is to register for the Transparency Program
Seller_pTsdbEwy0LpIn
I went through this for years. Until one day I called on @Dougal_Amazonand he finally got my issue resolved. Kudos to Dougal! Ity took some time but he saw it through!
Seller_SJRMV3s4mNrFA
A Question that needs to be answered: Why is it so freakin' easy to hijack and change a listing but so EXTREMELY hard to change it back? Why do hijackers have ALL the advantages and the power?
You would think someone with more brains than God gave a rock would think something is wrong when someone, WHO IS NOT THE ORIGINAL CREATOR, changes a listing that has positive reviews and feedback and gains the advantage of those ratings for a different product.
Seller_730Xdf7CA2WQX
That happened to me.
I got some advice from a nice support guy.
Buy a GS1 barcode for $30
Copy the listing and open another just like it with your barcode: the same picture, the same everything.
Send the items to the other listing, and for a little while, close the one that was hacked, and reopen and close it from time to time.
In a month, they are gone, and then you can keep it, and you will have two listings, but one with your own barcode, and you can claim that is yours.
They go after Amazon's choice items.
Seller_HHhavjuPW4mUK
You can try to search the affected ASIN, as the change of the brand name or other listing information might be done on a specific marketplace. Once you will try to reverse the listing change on each of available marketplace - the change should effect all of the other marketplaces. We had a same issue, and after a research - we found that brand name was changed on Amazon.ae marketplace, while we sold on Amazon.com. After we listed the same ASIN on AE marketplace and changed the brand name - it transferred to COM marketplace as well
