Stuck in a loop with an inactive account - can't get support or cancel
I set up a sellers account months ago but never used it. I didn't even list any inventory. I received notice that it is inactive. I therefore have no access to even cancel the account. When I do I am looped into the same 'notice' that my account needs to be reactivated. All CC info is up to date and there are no specific flags or items that need attention. The help window won't even open - just the same message prompting me to go through the reactivation process. I regret opening it in the first place and just want out. Any ideas?
Stuck in a loop with an inactive account - can't get support or cancel
I set up a sellers account months ago but never used it. I didn't even list any inventory. I received notice that it is inactive. I therefore have no access to even cancel the account. When I do I am looped into the same 'notice' that my account needs to be reactivated. All CC info is up to date and there are no specific flags or items that need attention. The help window won't even open - just the same message prompting me to go through the reactivation process. I regret opening it in the first place and just want out. Any ideas?
6 antwoorden
Seller_4zBzdtgCyS9EI
you can just walk away. Nothing is going to happen with your account. Are you getting billed for the monthly pro account or did you downgrade to individual?
Nano_Amazon
Hello @Seller_puKQnXW6ZTJSo
Thanks for reaching out to Amazon Forums. I've checked your MX store and I see that some documentation is pending in order to reactivate your account. I would appreciate it if you try using this link to enter the pending documents.
Also try to contact our seller support team through this link so they can guide you with the process. If for some reason it doesn't work, I appreciate you letting me know through this thread including screenshots of what you get.
Let me know how it goes. We are here to help!
Nano
