How to provide all required documents to reactivated seller account
I got an email from support that in order to reactivate my seller account, I need to provide the required documents.
I was told to submit your documents for verification, follow these steps:
1. Go to "Settings" and select "Account Info":
https://sellercentral.amazon.com/hz/sc/account-information
2. Click "Reactivate Account" and follow the next steps.
You can submit the document by using the following link:
https://sellercentral.amazon.com/hz/approvalrequest/registration
Unfortunately, the steps don't work:
1. The page https://sellercentral.amazon.com/hz/sc/account-information doesn't have a "Reactivate Account" link, button, or text.
2. This page - https://sellercentral.amazon.com/hz/approvalrequest/registration - display the following message:
Your account is inactive
You have attempted to access a store that is currently inactive. To reactivate your store, you may be required to add a new credit card and verify your identity. Please be advised that it may take a few minutes for your store to be reactivated.
When I click on the "Continue" button after the message, I can see the "Charge Methods" page. I already provided information about my credit cards, and I have no idea what else I can do on the page.
I also cannot contact support, access cases, or click on Help links. Instead of any helpful information, the page with the message "Your account is inactive" is displayed.
Can somebody help me and let me know how to submit the required documents to reactivate seller account to Amazon support?
How to provide all required documents to reactivated seller account
I got an email from support that in order to reactivate my seller account, I need to provide the required documents.
I was told to submit your documents for verification, follow these steps:
1. Go to "Settings" and select "Account Info":
https://sellercentral.amazon.com/hz/sc/account-information
2. Click "Reactivate Account" and follow the next steps.
You can submit the document by using the following link:
https://sellercentral.amazon.com/hz/approvalrequest/registration
Unfortunately, the steps don't work:
1. The page https://sellercentral.amazon.com/hz/sc/account-information doesn't have a "Reactivate Account" link, button, or text.
2. This page - https://sellercentral.amazon.com/hz/approvalrequest/registration - display the following message:
Your account is inactive
You have attempted to access a store that is currently inactive. To reactivate your store, you may be required to add a new credit card and verify your identity. Please be advised that it may take a few minutes for your store to be reactivated.
When I click on the "Continue" button after the message, I can see the "Charge Methods" page. I already provided information about my credit cards, and I have no idea what else I can do on the page.
I also cannot contact support, access cases, or click on Help links. Instead of any helpful information, the page with the message "Your account is inactive" is displayed.
Can somebody help me and let me know how to submit the required documents to reactivate seller account to Amazon support?
1 antwoord
Josh_Amazon
Hello @Seller_1Ftx2372yMGxC,
This is Josh from Amazon. Thank you for contacting our Forums!
Thank you for bringing this matter into our attention. We are aware of this issue and confirmed this has impacted multiple Selling Accounts, the error should no longer be present, and you should be able to update the credit card information and verify your identity following the links below:
Verify your Selling on Amazon account
Let me know if you need further support or the error is still present on your end.
-Josh
