Dear Sir/Madam,

I am unable to complete the identity verification for my Amazon seller account as instructed in the 'Identity verification for your Amazon seller account' email. As a result, I am unable to proceed with reactivating my account.

I am facing difficulties with the identity verification process on Amazon.com. When I previously went through a similar verification process on Amazon.co.jp, I was able to complete it using the provided URL.

I have taken the following actions, as suggested in similar cases on forums, but to no avail:

• Logged out of all devices and cleared their caches
• Logged back in and navigated to the URL again

I have contacted Account Health Support once, and I received the following response: 'I will be forwarding your concern to our internal team for additional assistance. Please wait for a notification from them before opening a new case.' However, it has been two weeks and I have yet to receive a reply. This applies to both the help case ID and performance notifications.

Therefore, I kindly request a response from the Amazon representative.

[Additional Information]

As shown in the image below, the second-to-last part of the URL received in the performance notification is 'meetingNode,' but the second-to-last part of the URL it redirects to is 'summaryNode.' It is possible that I am being redirected from the meetingNode page to the summaryNode page.