Professional plan payment refund
Never use the professional sales plan. I need to know how to manage a refund of the monthly fee that was charged to me
Professional plan payment refund
Never use the professional sales plan. I need to know how to manage a refund of the monthly fee that was charged to me
4 antwoorden
Seller_Hi7wbO2Kbo6bl
If you created any offers (listed anything for sale), then you used the professional account, even without any orders.
If you never listed anything at all, you may open a case and request a refund (assuming you have downgraded your account).
No guarantee about getting the refund.
Connor_Amazon
Hi @Seller_z5Zv9vlC9wDvZ
Connor from Amazon here, thanks for reaching out.
@Seller_Hi7wbO2Kbo6blis correct here, you can request a refund by contacting seller support however that only applies if you haven't made any listings or sales.
I do see you are still under the professional plan, you can downgrade by following the steps on this page, and then create a support case by using the link I provided above.
I hope this helps,
Connor
Seller_i6S8knzW6zU6Z
Hi @Seller_z5Zv9vlC9wDvZ,
I think I found the answer to your question under 'Frequently asked questions' on this help page: https://sellercentral.amazon.com/help/hub/reference/G67WTAUHB9TQ9M6U
The key part seems to be that refunds for Professional selling plan fees are possible, but they depend on whether you've used any Professional tools or benefits, not on whether you made sales.
If you haven't used any Professional tools, you can request a refund for up to 3 months of fees, but you need to make the request within 90 days of the payment date.
Hope this helps!
Kind regards, Michael
