Another company is using my GS1 UPC codes, Amazon won't let me list my products
Good Morning,
I purchased our UPC codes from GS1 for our products that we want to list on Amazon.
It appears that another company is using them on products not associated with our company. Amazon won't let us list due to this conflict even though I have submitted all documentation that shows these are our UPC codes. Is there a contact email or phone number that I can get this rectified?
All we get are automated messages that says:
We are unable to take action on your report because UPCs, barcodes, and EANs do not have intellectual property protection.If you consider this notification unjustified, you can consult your legal advisor.
ASIN: (I have these, just not posted here.)
Complaint ID: 14908195011
Can anyone give some guidance on this?
Thanks!
Another company is using my GS1 UPC codes, Amazon won't let me list my products
Good Morning,
I purchased our UPC codes from GS1 for our products that we want to list on Amazon.
It appears that another company is using them on products not associated with our company. Amazon won't let us list due to this conflict even though I have submitted all documentation that shows these are our UPC codes. Is there a contact email or phone number that I can get this rectified?
All we get are automated messages that says:
We are unable to take action on your report because UPCs, barcodes, and EANs do not have intellectual property protection.If you consider this notification unjustified, you can consult your legal advisor.
ASIN: (I have these, just not posted here.)
Complaint ID: 14908195011
Can anyone give some guidance on this?
Thanks!
2 antwoorden
Seller_EkbLZUYSpmJEy
Are you entering your UPC correctly and selecting UPC as the format? (UPC should be 12 digits.)
Are you in brand registry? (we see you are USPTO registered and in fact have GS1 UPCs)
If so, did you ask brand registry for support on the issue? (From the response you received, it appears you reported it as an IP issue.)
Do you know the product that is using your UPC?
Is it a single item that you are having issues in listing or are all of your UPCs experiencing issues?
Dougal_Amazon
Hello @Seller_ynWK260l4SyQM,
My name is Dougal from the Community Manager Team and I would be happy to assist.
After reviewing some cases, I see that case ID 14943468581, is currently waiting for you to provide additional information for them to research.
In addition, @Seller_EkbLZUYSpmJEyis spot on with their questions and direction. Since you are enrolled in Brand Registry, you can also reach out via the Brand Registry site to Brand Registry Support directly.
I will try to follow along with the current pending case and please keep us posted on how it goes or if you have any other questions.
Best, Dougal
