A to Z Claim ODR Against Seller Account
1) The Buyer asked for a return and we replied the Buyer to return the item with an Amazon label and email us to speed up the refund which we will manually issue a full refund
2) We issued a full refund even the Buyer didn't drop off the item to a UPS location
3) Received another email from Amazon for Closing the claim but ORD against my seller account
This is just because the Buyer said "ITEM WAS DIFFERENT FROM WHAT ORDER" and Amazon didn't trust seller at all for a 4.6 star listing and a 15 year
good healthy account. We used Amazon Buy shipping for all transactions.
*** I WANT TO ASK AMAZON, IF EVERY BUYER DOES THAT, HOW SELLERS CAN RUN THE BUSINESS ON AMAZON ***
A to Z Claim ODR Against Seller Account
1) The Buyer asked for a return and we replied the Buyer to return the item with an Amazon label and email us to speed up the refund which we will manually issue a full refund
2) We issued a full refund even the Buyer didn't drop off the item to a UPS location
3) Received another email from Amazon for Closing the claim but ORD against my seller account
This is just because the Buyer said "ITEM WAS DIFFERENT FROM WHAT ORDER" and Amazon didn't trust seller at all for a 4.6 star listing and a 15 year
good healthy account. We used Amazon Buy shipping for all transactions.
*** I WANT TO ASK AMAZON, IF EVERY BUYER DOES THAT, HOW SELLERS CAN RUN THE BUSINESS ON AMAZON ***
10 antwoorden
Seller_4zBzdtgCyS9EI
You are ALWAYS found at fault if you issue a refund while an A-Z is open.
Danny_Amazon
Hi there @Seller_PBfkfPpUBgKdl- thanks for creating this post!
It is true that an A-to-z Claim may be automatically closed when the seller issues a refund, and that orders that are refunded by the seller after a claim is filed would still result in an impact to the ODR metric, as described here:
"The A-to-z Guarantee Claim Rate (represented as a percentage) is the number of orders with a relevant claim divided by the number of orders in a given 60-day time period. To manage and take action on claims, go to Manage A-to-z Claims.
The following types of claims impact your ODR:
- Claims for which you refunded the buyer after the claim was filed"
Moving forward, you may be interested in reviewing this page on how to prevent A-to-z Claims, and holding on refunding orders with a claim until the claim is resolved!
