There is a critical issue with your account seller code of conduct
I got a notification on July 22, 2024. I wrote an appeal but haven't got any reply, does anyone else having same issue? I tried to report violation, but always get denied by amazon. I never placing orders to hold competitor's inventory. I did a test buy and leaving them negative feedback and received this notification from amazon.
Thank you for working with Account Health Support today on your Amazon selling account.
- Why is my account at risk?
We contacted you because we detected that your Amazon selling account violated Amazon’s Selling Policies and Seller Code of Conduct. Amazon’s policies prohibit sellers from attempting to damage or abuse another seller, their listings or ratings, including placing orders to hold competitor’s inventory:
https://sellercentral.amazon.com/help/hub/reference/G1801
Information available to us indicates that this account has misused Amazon’s services by issuing refunds or disbursements without sufficient justification. This conduct violates the Amazon Services Business Solutions Agreement:
https://sellercentral.amazon.com/help/hub/reference/G1791
- What's next?
Please ensure you take the actions we discussed today within 72 hours:
1. Provide evidence or examples that demonstrate your account complies with our policy and that we made a defective decision in our enforcement.
- We’re here to help
If you have questions, the Account Health Support team is available 7 days a week to address your concerns in detail. To speak to an Account Health Specialist, click the 'Contact Us' button on your Account Health page or use the link below:
https://sellercentral.amazon.com/performance/account/health/contact-us?formid=4741
Learn more about the Account Health Support team:
https://sellercentral.amazon.com/help/hub/reference/GBMCHQ8MJ9KDYQ9A
To view your account performance, select "Account Health" on the home screen of the “Amazon Seller” app on your iOS or Android device, or go to the "Account Health" page in Seller Central. The “Account Health” page shows how well your account is performing against the required performance metrics and policies:
https://sellercentral.amazon.com/performance/dashboard
Thanks for working with Account Health Support to improve your account health so that you can continue selling on Amazon without disruption.
Sincerely,
Account Health Support
There is a critical issue with your account seller code of conduct
I got a notification on July 22, 2024. I wrote an appeal but haven't got any reply, does anyone else having same issue? I tried to report violation, but always get denied by amazon. I never placing orders to hold competitor's inventory. I did a test buy and leaving them negative feedback and received this notification from amazon.
Thank you for working with Account Health Support today on your Amazon selling account.
- Why is my account at risk?
We contacted you because we detected that your Amazon selling account violated Amazon’s Selling Policies and Seller Code of Conduct. Amazon’s policies prohibit sellers from attempting to damage or abuse another seller, their listings or ratings, including placing orders to hold competitor’s inventory:
https://sellercentral.amazon.com/help/hub/reference/G1801
Information available to us indicates that this account has misused Amazon’s services by issuing refunds or disbursements without sufficient justification. This conduct violates the Amazon Services Business Solutions Agreement:
https://sellercentral.amazon.com/help/hub/reference/G1791
- What's next?
Please ensure you take the actions we discussed today within 72 hours:
1. Provide evidence or examples that demonstrate your account complies with our policy and that we made a defective decision in our enforcement.
- We’re here to help
If you have questions, the Account Health Support team is available 7 days a week to address your concerns in detail. To speak to an Account Health Specialist, click the 'Contact Us' button on your Account Health page or use the link below:
https://sellercentral.amazon.com/performance/account/health/contact-us?formid=4741
Learn more about the Account Health Support team:
https://sellercentral.amazon.com/help/hub/reference/GBMCHQ8MJ9KDYQ9A
To view your account performance, select "Account Health" on the home screen of the “Amazon Seller” app on your iOS or Android device, or go to the "Account Health" page in Seller Central. The “Account Health” page shows how well your account is performing against the required performance metrics and policies:
https://sellercentral.amazon.com/performance/dashboard
Thanks for working with Account Health Support to improve your account health so that you can continue selling on Amazon without disruption.
Sincerely,
Account Health Support
7 antwoorden
Seller_bgmcNFSQ8G693
Test buys are ok (if you are brand registered typically) leaving negative feedback is a big no no. I would start by removing the negative feedback. its going to be an uphill battle to appeal. I would call into account health
Seller_uCGAJtjLjJZu9
I did write an appeal within 48 hours
Has your account been deactivated in error?Hello, I acknowledge what i did was wrong. I didn't know by doing this, it would put my account at risk. I was just trying to protect my brand . When I try to report violation, amazon require test buy order. I thought I should send other seller a warning first before I place test buy order, hope they would remove themselves from the listing. After receiving the item, I check and see that the item is counterfeit and not as describe on detail page. So i left them a negative feedback, I now know I shouldn't do that. ORDER # 113-4914876-3045848 , ORDER # 112-6066817-8881003 , ORDER # 111-4774897-5873819 , ORDER # 111-1734867-4784255 ,ORDER # 111-1154364-1440266 , ORDER # 111-1197837-5225823 , ORDER # 111-8881655-9885051 , ORDER # 111-4763280-0541827 , ORDER # 112-8873675-1533011 , ORDER # 112-4486554-4537005 There is no excuse for what I done, I thought by leaving negative feedback. It will have impact on seller who sell counterfeit product, but it is costing me my seller account. I have read the seller of conduct policy and now understand more. ✔️ You or your company did not hire a third party service to conduct “Misuse of Search and Browse” or “Misuse of sales rank” violation. ✔️ You or your employees are not engaged in “Misuse of Search and Browse” or “Misuse of sales rank” violation.✔️ I hereby declare that the above particulars of facts and information stated are true, correct and complete to the best of my belief and knowledge.
Seller_4zBzdtgCyS9EI
That's all folks! ..
Emet_Amazon
Hello @Seller_uCGAJtjLjJZu9,
Thank you for posting your concerns with your account being at risk of deactivation.
- Why is my account at risk?
We contacted you because we detected that your Amazon selling account violated Amazon’s Selling Policies and Seller Code of Conduct. Amazon’s policies prohibit sellers from attempting to damage or abuse another seller, their listings or ratings, including placing orders to hold competitor’s inventory:
As noted in your notification, this situation surrounding the attempt to damage another seller. These situations can only be disputed with proof that your conduct was within our policy and not in violation of our code of conduct policy.
If you have posted negative reviews on another seller, this would be a direct violation of our policy. At this time I cannot guarantee the account will be eligible for reactivation as we do require proof that this was not conducted.
Emet.
Emet_Amazon
Hello @Seller_uCGAJtjLjJZu9,
Thank you for your follow up inquiry,
There are a few threads here in the forums regarding similar situations. This is a situation were we require you to show proof that this violation never took place, if it did the evidence required to reactivate the account would not exist. As noted previously if this was a situation took place, where feedback was left on another seller, this would be a violation and we cannot guarantee reactivation. As I have very limited visibility into your account I cannot confirm or deny the situation or evidence but offer guidance on the situation as a whole in this scenario and information provided here. Can you provide supporting evidence that you have not violated this policy?
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
