Account deactivated - Cannot close the account because items are in quarantine
I need help on how to close my account. I am getting charges for storage and Amazon is telling me I have to reactivate my account before I can remove the items from quarantine and close the account. After getting legal help and trying almost a year to have the account reactivated, Amazon will not reactivate my account. There was some policy 3 violation that I still don't understand how it happened.
How can I remove the items from Quarantine so that I can close my account? Please don't say to reactivate the account first as Amazon will not reactivate the account. Any help would be appreciated. I have spent several several hours on the phone, opened several cases and Amazon just closes the cases without a resolution.
Account deactivated - Cannot close the account because items are in quarantine
I need help on how to close my account. I am getting charges for storage and Amazon is telling me I have to reactivate my account before I can remove the items from quarantine and close the account. After getting legal help and trying almost a year to have the account reactivated, Amazon will not reactivate my account. There was some policy 3 violation that I still don't understand how it happened.
How can I remove the items from Quarantine so that I can close my account? Please don't say to reactivate the account first as Amazon will not reactivate the account. Any help would be appreciated. I have spent several several hours on the phone, opened several cases and Amazon just closes the cases without a resolution.
6 antwoorden
Seller_OvL8C4BJWiuS9
You cannot close a deactivated account. What was the actual Section 3 violation? Post your original deactivation notice. No one can help you if they do not know the details.
Seller_kIukTwdhvntAp
" I am getting charges for storage and Amazon is telling me I have to reactivate my account before I can remove the items from quarantine and close the account. "
In addition to what @Seller_OvL8C4BJWiuS9has told you about posting the suspension notice, you WILL be charged storage fees until the items are removed from Amazon some how.
If they are in quarantine it sounds as though it is a counterfeit item issue. We will only be able to tell once you post the suspension notice.
Seller_gVbBU8D8HM7hR
This is the original notice:
Hello,
Your Amazon Seller account was deactivated under Section 3 of the Amazon Services Business Solutions Agreement and the Unsuitable Inventory Investigations Policy. During this time, you may be unable to create removal orders for your inventory present in Amazon Fulfillment Centers, and funds will not be transferred to you but will stay in your account while we work with you to address this issue in accordance with our Funds Withholding Policy:
https://sellercentral.amazon.com/gp/help/external/help.html?itemID=9RA9LYBJ3QP27M6
For more information, go to "Amazon Services Business Solutions Agreement"
https://sellercentral.amazon.com/help/hub/reference/external/G1791
For more information, go to "Unsuitable inventory investigations policy"
https://sellercentral.amazon.com/gp/help/H4YYXNDRW9BSZEN
Why is this happening?
We have taken these measures because we believe that your account is offering items that are unsuitable and may have been used to engage in deceptive or illegal activity that harms our customers, other selling partners, and our store.
How do I reactivate my account?
To reactivate your account, send the following documentation issued within the last 365 days:
-- Supply chain documentation, such as invoices or receipts, for the inventory that you have listed on your account. This is required to verify the ownership of the products listed on the Amazon store. The documentation must include the following information:
--> Supplier information such as name, phone number, address, or website, and item descriptions
--> Item quantities. Pricing information may be removed, but the rest of the document must be visible.
Note: You may highlight or circle the ASINs under review for easier review. Highlighting ASINs or removing the pricing information is not considered an alteration of the document.
-- Import or export documents when applicable, bills of lading, commercial invoices, and packing lists
-- Authorization letter from the brand owner or brand letters that authorize you to use a trademark, design, patent, or copyright
-- Document supporting that the supplier is authorized by the brand owner
-- Licensing agreement
-- Order confirmation receipts if the items are purchased online
-- Business registration documents
You should only send PDF, JPG, PNG, or GIF files. These documents must be authentic and unaltered.
ASINs under review: B08G9PVMLK
Shipment ID under review: FBA170MBRY93
How do I send the required information?
Submit this information to scram-appeals@amazon.com or by following the instructions in the banner at the top of your "Account Health Dashboard" page:
https://sellercentral.amazon.com/performance/dashboard
What happens if I do not send the requested information?
If you do not provide a valid appeal or choose not to appeal, the account will remain inactive, and your inventory may be disposed of in accordance with the Unsuitable Inventory Investigations Policy.
Has your account been deactivated in error?
If you believe there has been an error and the products under review are suitable and permitted for sale on Amazon, submit valid evidence or documentation demonstrating that your account has not violated the policies listed previously, and we will investigate. If we confirm that your products do not violate our policies, we will reactivate your seller privileges and release the inventory and funds restrictions upon the completion of our review.
For more information, go to "Amazon Anti-Counterfeiting Policy"
https://sellercentral.amazon.com/gp/help/201165970
For more information, go to "Condition guidelines"
https://sellercentral.amazon.com/gp/help/200339950
For more information, go to "Selling Policies and Seller Code of Conduct"
https://sellercentral.amazon.com/gp/help/G1801
We're here to help
If you have questions about this policy, contact us:
https://sellercentral.amazon.com/cu/contact-us
To view your account performance, go to "Account Health":
https://sellercentral.amazon.com/performance/dashboard?ref=ah_em_ap
You can also select "Account Health" on the home screen of the Amazon Seller app on your iOS or Android device. The "Account Health" page shows how well your account is performing against the performance metrics and policies required to sell on Amazon.
Seller_rI7BZIczK8iAC
Put your bank account and your credit card to zero. You will never again be allowed to sell on Amazon in your life. Nobody has ever come back from
You payed to realize that yourself: