Amazon no longer accepting invoices from KeHe
Has anyone else run into this problem? I had my account deactivated because of a Section 3 complaint. I have been submitting more and more information for the last 3 months to get it reinstated. I provided all of the supply chain documents including an LOA for the brand and the invoice which was from KeHe. My latest appeal was submitted 2 weeks ago, and then yesterday I received an email telling me that they can not accept the documents that I submitted. I had a phone call with an account health specialists and they told me that Amazon is no longer invoices from KeHe, but he couldn't tell me why. How is this legal? This is the same invoice that got the brand ungated for me. It's the same invoice that Amazon accepted as proof that the product is authentic, but now they are saying that same invoice DOESN'T prove that it's authentic, and they won't accept that invoice as proof of the supply chain. How can they do this?
Amazon no longer accepting invoices from KeHe
Has anyone else run into this problem? I had my account deactivated because of a Section 3 complaint. I have been submitting more and more information for the last 3 months to get it reinstated. I provided all of the supply chain documents including an LOA for the brand and the invoice which was from KeHe. My latest appeal was submitted 2 weeks ago, and then yesterday I received an email telling me that they can not accept the documents that I submitted. I had a phone call with an account health specialists and they told me that Amazon is no longer invoices from KeHe, but he couldn't tell me why. How is this legal? This is the same invoice that got the brand ungated for me. It's the same invoice that Amazon accepted as proof that the product is authentic, but now they are saying that same invoice DOESN'T prove that it's authentic, and they won't accept that invoice as proof of the supply chain. How can they do this?
10 antwoorden
Seller_OvL8C4BJWiuS9
Just because it used to work, doesn't mean it still does. They do not need to tell you why and won't. What is the ASIN?
Seller_nRFmxiQg4EGrw
You state you have an LoA for the brand; do you mean you have LoA FROM the brand? Or did KeHe give you an LoA? Your LoA needs to be directly from the brand, and must specify that you are authorized to sell their products on Amazon.
Secondly, if you are truly authorized, contact the company to see if KeHe is still an authorized distributor.
Seller_nRFmxiQg4EGrw
Then it's likely meaningless.
But I'll agree it's absurd to insist on an invoice from within the last year for something you sold 2 years ago. Hope you're able to resolve this.
But going forward, I would suggest that you fully delete any listings you don't plan on selling. Not foolproof, but might help prevent a situation such as this.
