Restricted Products FAQ

What are my responsibilities when listing a product for sale on Amazon?

If you supply goods on Amazon, you are responsible for ensuring that your listings comply with all relevant laws and regulations and with Amazon’s policies. Failure to comply with applicable laws and Amazon policy may result in the removal of your selling privileges.

If I see a listing that violates Amazon's policies or applicable law, where can I report it?

Refer to the Report a Violation page for complete instructions.

My ASIN was removed from the website for a restricted products violation—now what?

Review our policies on restricted products. Our Restricted Products policy page serves as an informational guide on products that are permitted and prohibited on Amazon.

I reviewed the Restricted Products policy pages and believe my product was removed in error. What can I do?

If you believe a product has been removed in error, contact Seller Support and provide the ASIN number and a detailed justification for reinstatement. Ensure that you follow all instructions in the Restricted Products notification prior to contacting Seller Support, including closing the listing immediately to ensure compliance while you appeal the restriction.

Amazon is continually making adjustments to the systems we use to detect restricted products. Occasionally, the system may remove products that are allowed on the site. This may be due to incomplete or inaccurate product information, or simply a system error.

I have moved a restricted product listing to Out of Stock (OOS) status. Is my listing compliant with Amazon’s Restricted Products policy?

No. Please note that moving a listing to OOS does not make the listing compliant. Failure to properly close or delete all restricted product listings from your inventory may result in the removal of your selling privileges. If you think your product was incorrectly identified as a restricted product on Amazon, close the listing immediately to ensure compliance while you appeal the restriction with Seller Support.

I do not see the exact product I am selling on the Restricted Products policy pages, but I see something similar. Can I go ahead and list my product?

You should not assume a product is permitted simply because it is not listed on our Category, Product and Content Restrictions - Restricted Products policy pages. You should also make sure the product is compliant with all applicable federal, state, and local laws.

What is Amazon's policy on recalled products?

Listings for any products recalled by the manufacturer or any government agency or regulatory body are prohibited.

What are my responsibilities if my product will be exported/imported to another country?

You must comply with all applicable laws when importing, exporting, and selling products on Amazon. That includes the trade control laws in the Netherlands or any other jurisdiction in question. Whether the trade control laws of a particular jurisdiction applies will depend on your location, the country of export, the country of import, the country of origin of your product, and other factors. You are responsible for determining the applicability of the trade control laws and obtaining any required government authorisations, and will be liable for any penalties resulting from non-compliance.

I sell many different products. How can I ensure I do not accidentally violate Amazon’s restricted products policies?

There are few things you can do:

• Assign an employee to review each product you plan to sell. They should have current knowledge of the products, the industry, and laws.
• Review the restricted product policy, examples of prohibited listings, and your product catalogue on a regular basis. This includes anything you upload using an automated system.

If you are buying from a source other than the manufacturer, be certain about the origin of products you sell and if they are compliant in the location you intend to sell them.

Will Amazon pre-approve my listings?

Amazon will not pre-approve listings. It is your responsibility to carefully review Amazon policies and applicable law before listing a product. Laws change frequently, so sellers should monitor regulatory changes and take appropriate action. We encourage you to consult with legal counsel if you have questions about the laws and regulations concerning your products.

How do Restricted Products violations impact my ability to sell on Amazon?

Restricted Products violations can result in the removal of your selling privileges. To ensure that your account remains in good standing, you should make sure that you are aware of any policies or restrictions that apply to the products you sell and respond quickly to notifications that you receive.

How do I handle customer returns for restricted products?

Follow the standard return process, including the international return policy, to handle return requests.

I am a FBA seller. How does this impact my shipments and existing inventory?

We do not accept inbound shipments of restricted products to FBA. Please see our FBA Policies and Requirements and Required Removal policy.

I have orders that were placed prior to the policy change. What will happen to my performance metrics if I fulfil or cancel those orders?

You are able to fulfil the orders that were placed prior to the policy change without an adverse impact to your account health.