In the Manage Orders tool, you can search for orders using the following filters:
Tracking ID | Carrier's tracking ID for the package. |
ASIN | Amazon Standard Identification Number.
Identifies a product in our catalog. |
Buyer Email | Amazon-derived address, viewable on the Contact Customer form. |
Listing ID | Amazon-derived value for identifying a listing. |
SKU | Stock keeping unit. Your product identifier.
|
Order ID | Unique Amazon-created identifier for an order. |
Product Name | The title you created for your product. |
Fulfilled By | Fulfillment method, either Amazon-fulfilled (FBA) or seller-fulfilled. |
Order Status | Includes Pending, Unshipped, Shipped, Cancelled, and All orders. |
Date Range | Orders created in the selected range of days.
Note: Orders remain available on
the Manage
Orders page for up to 365 days. If you need older order
information, contact Seller
Support.
|
Sales Channel |
Orders placed through an Amazon website, such as Amazon.nl, or a
non-Amazon website, such as your company site.
Note: This filtering option
will only appear if you sell on multiple channels using a single seller
account.
|
The default search setting is all orders placed in the last seven days. You can create and save your own default search setting, so that every time you return to the page, the orders list displays the same results.
To save, remove, or replace a default search setting, follow the corresponding instructions:
Save | To save a search that you want to use regularly, check Make this my default order view, below the search settings. |
Remove | To remove a saved search, click Clear all filters. The default will return to all orders placed in the last seven days. |
Replace | To replace a saved search, first create a new search, then on the results page, check Make this my default order view. |
Find orders using the Basic Search capabilities by following these steps:
Use Advanced Search to conduct a more detailed search:
Option | Description |
---|---|
Search: | Select a value from the drop-down list and enter
the appropriate keywords in the text box.
Important: Order IDs must be entered in the format 000-1234567-1234567.
Otherwise, you will receive an "Order ID not found" error
message.
|
Date: | Select Order
date or Expected ship
date. Range
options vary depending on which date value is selected.
Note: Orders remain
available on the Manage
Orders page for up to 365 days. If you need older
order information, contact Seller
Support.
|
Order Status: | Options vary depending on which date value is selected. |
Fulfilled By: | Fulfillment method: either seller-fulfilled, Fulfilled by Amazon, or both. |
Sales Channel: | Purchased on Amazon website or a non-Amazon
website.
Note: This
advanced search option will only appear if you sell on multiple
sales channels using a single seller account.
|
Sort by: | Order in which to sort the results. |