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Help /
Returns, refunds, cancellations, and claims /
Manage returns /
Return labels /
Pre-paid return label requirements
Pre-paid return label requirements
Pre-paid return label files must meet the following requirements:
-
The file size cannot be larger than 2MB.
-
The file must be one of these supported file
types:
-
The label must include the return address in
plain text.
-
The label must include the carrier tracking
number (if available) and estimated return shipping costs.
-
Optional: The label can provide
custom return instructions.
If the buyer uses your pre-paid return label, you might be able to deduct the cost of the return
from the refund amount.
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