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This article applies to selling in: Netherlands

Issue a full refund

A full refund can be issued through a return request after a product is returned to you or for items where you are allowing the buyer to keep the product, (no return is requested).

On this page:

  • Issue a full refund on a return request
  • Issue a full refund without a return request

Issue a full refund on a return request

To locate and issue a full refund for an incoming return request, follow these steps:

  1. In Seller Central, go to Orders and select Manage Returns, and locate the order you want to refund.
  2. After locating your order from the Manage Returns page, click Issue Refund.
  3. On the Refund order page, under the Amount to refund column, the returned item will automatically default to the Refund full amount.
    • Required: Select the appropriate Reason for refund. This will automatically default to ‘Customer Return’
    • Optional: If you would like to reimburse the buyer for Outbound shipping, select the box to Refund for outbound shipping
    • Optional: Charge or Refund for Return Shipping
    • Optional: Issue concession. For more information, go to Issue a Concession
    • Optional: Add a 'Note to yourself'. You can create a 'Note to yourself' when issuing concessions or refunds. This field allows you to track the actions you have taken on a return request. The memo accepts 255 characters and you may continue to edit information as needed.

Issue a full refund without a return request

To locate an order to issue a refund, follow these steps:

  1. In Seller Central, go to Orders, select Manage Orders, and locate the order you would like to refund. For more information about locating an order, go to Search Orders
  2. After locating your order from the Manage Orders page, click the Order ID and then click Refund order on the Order Details page. This will take you to the Refund order page. This will take you to the Refund order page.
    Note: The Refund order button is available only for Shipped orders.
  3. On the Refund order page, under the Amount to refund column, select the number of units you would like to refund for each ASIN on the order.
    • Required: Select the appropriate Reason for refund. This will automatically default to Customer Return.
    • Optional: If you would like to reimburse the buyer for Outbound shipping, on the Outbound shipping line item, select the box to Refund for outbound shipping.
    • Optional: For more information, go to Issue Concessions
    • Optional: Add a 'Note to yourself'. You can create a 'Note to yourself' when issuing concessions or refunds. This field allows you to track the actions you have taken on a return request. The memo accepts 255 characters and you may continue to edit information as needed.

Allow up to 15 minutes for the data to be updated. Submitting the refund will automatically close any associated buyer return requests. You can contact the buyer from the closed orders section of Manage Returns. Note that the buyer has the option to open a new return request for the remaining amount.

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