In order for your inventory to be sold as New on Amazon, it must arrive
at the fulfillment center in good condition and without defects.
Amazon's world-class customer service depends on
the quality of products we deliver. Not only will customers benefit, but so will you. For
example, if your outer shipping boxes arrive at the fulfillment center with visible damage,
they may be rejected.
Products listed as "New"
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Items sold as "New" need to be in brand
new, unused condition.
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Items sold in "New" condition will be
inspected and marked as Unsellable if there are scratches, scuffs, dents, wear,
creases, tears, or more beyond what is considered to be acceptable for a new
item.
Products listed as "Used"
Items sold as "Used" will be inspected and will
only be moved to Unsellable if they are deemed to be unsuitable, for example, not fit
for purpose, parts missing, unusable, unhygienic, etc.
Note: Wrongly labeled or defective products may
be marked as Unsellable at the point of receipt. Products that are prohibited from sale
through FBA or Amazon may be marked as Unsellable or disposed of at the point of
receipt.
Amazon does not take
responsibility for products that are received in this condition.
Most carriers assume limited liability for
damage or loss in transit, depending on the cause. If your products are damaged during
transit, we recommend filing a damage claim with your carrier. Amazon is not responsible
for damage during shipment to us.
Books
Products intended to be sold as "New"
will not be accepted if they arrive in the following conditions:
Water Damaged
Ripped or torn bindings
Shelf wear
Media products
Media products intended to be sold as
"New" will not be accepted if they arrive in the following conditions:
Warped or creased packaging
Dirty, stained or watermarked
Cracked or broken covers
Non-media products
Non-Media products intended to be sold
as "New" will not be accepted if they arrive in the following conditions:
Requiring prep, but arriving without
prep
Damaged outer packaging
Dirty
Damaged or missing retail
packaging (such as shrink wrap or plastic clamshell packaging)
Note: Refer to the
FBA Packaging and Prep Requirements help page to make sure that your items
are not damaged during transit and can be received successfully in Amazon fulfillment
centers.
On this page, you will learn about the requirements for products sold
and fulfiled by Amazon as new products and the conditions in which these products should
not be received at the fulfilment centre.
To promote a positive buyer experience on Amazon, it is important to
ensure that products dispatched to Amazon fulfilment centres as "New" products, whether
Stickered or Stickerless, arrive in good condition and without defects.
If the outer shipping boxes in which the items arrive have visible
damage upon arrival at the fulfilment centre, they may be rejected.
-
Items sold as “new” need to be in brand new, unused condition. Items sold in “New”
condition will be inspected and marked as Unsellable if there are any signs of
scratches, scuffing, dents, wear and tear, creases or more beyond what is considered
to be acceptable for a new item.
-
Items sold as “used” will be inspected and will only be moved to Unsellable if they
are deemed to be unsuitable, e.g. not fit for purpose, parts missing, unusable,
unhygienic, etc.
-
Wrongly labelled or defective products may be marked as Unsellable at the point of
receipt. Products that are prohibited from sale through FBA or Amazon may be marked
as Unsellable or disposed of at the point of receipt.
Note: Amazon does not take responsibility for products that are received in
this condition. Most carriers assume limited liability for damage or loss in transit,
depending on the cause. If your units are damaged during transit, we recommend filing a
damage claim with your carrier. Amazon is not responsible for damage during shipment to
us.