Amazon-partnered carrier options
This page provides information about the Amazon-partnered carrier options that
are available to FBA sellers for small parcel deliveries (SPD) within the UK,
France, Germany, Spain, Italy, and the Netherlands.
Amazon-partnered SPD carrier
As of March 22, 2022, the Amazon Partnered Carrier program for SPDs is available for sellers shipping from a Netherlands address to Amazon fulfillment centers in France, Germany, Spain, and Italy.
When preparing your shipment to a fulfillment center via the shipment creation workflow, you will see an option to use Amazon or an Amazon-partnered carrier, in the Delivery services section.
Note: For cross-border shipments, this option will only be enabled for eligible shipments. Only small parcel deliveries that originate from France, Spain, Germany, Italy, and the Netherlands, and are delivered to any of our European fulfillment centers (excluding the UK) are permitted. Shipments originating from or to the UK may be temporarily ineligible for our Partnered Carrier program. Partnered carrier shipments originating from the Netherlands are only eligible to be sent to fulfillment centers in France, Germany, Italy, and Spain.
To participate in this program, follow these steps:
Select Amazon or partnered carrier in the shipment creation workflow.
Enter the details of your delivery. You will receive an estimate of the delivery charges.
Before accepting the delivery charges, carefully review the Amazon Partnered Carrier terms and conditions, and also either the UPS SCS (UK) Limited FBA - Seller Terms and Conditions of Carriage if you are using the partnered carrier UPS (UK, France, Spain, Italy, and the Netherlands), or the Amazon Inbound Transportation Services terms and conditions if using the Amazon-partnered carrier service managed by DHL (Germany).
Click Accept charges.
After you have prepared your delivery, contact your carrier to schedule the pickup. For more information on how to book through our partnered carrier UPS, see the guide here (available only in English). For scheduling a collection with our partnered carrier DHL, go directly to the DHL website. Alternatively, you can take the package to a local carrier’s collection center.
Delivery charges are based on the dimensions and weight of the parcels or pallets, the address where the shipment originated and the destination fulfillment center. The estimated cost of these charges will be subject to adjustment if Amazon or the carrier determines that the actual weight or dimensions of the package are different from the weight or dimensions provided by you. To learn more about providing box details, go to Amazon Partnered Carrier Program: Provide details.
The Amazon Partnered Carrier program prohibits transporting dangerous goods or hazardous material (hazmat). For more information, go to Shipping and routing requirements
Canceling an Amazon-partnered carrier shipment
You can cancel Amazon or Amazon-partnered SPD shipments up to 24 hours after approving the estimated shipping charges. For Amazon-partnered pallet shipments, you can cancel up to one hour after approving the estimated shipping charges.
Go to your shipping queue and follow these steps:
Locate the shipment and click Work on shipment.
Click the Provide details tab.
Click Void charges.
Note: Canceling the delivery does not cancel the charges. You must follow the instructions above to ensure that a pickup doesn’t take place and that charges don’t apply. If 24 hours have passed since you approved the charges, you will not be able to cancel the charges or receive a refund for small parcel shipments.
Amazon-partnered carrier postcode restrictions
Ineligible postal codes for the Partnered Carrier program are as follows:
Table 1. Partnered carrier SPD
|Livigno, Campione d’Italia
Amazon Marketplace Web Service (MWS)
Amazon MWS also includes Amazon-partnered carrier options. For more information, go to Introducing Selling Partner API.
To enable this service, follow these steps in Seller Central:
> Fulfillment by Amazon
Click Edit next to Amazon Partnered Carrier (Small Parcel Deliveries) - MWS Settings.
For each Amazon store in which you want to use the service, click the checkbox to accept the relevant terms and conditions of both Amazon and your carrier.
Once you have accepted the terms and conditions, you will be able to use the program through MWS. For instructions, see Using an Amazon or partnered carrier for your inbound shipments (available only in English).