It is important for customers to know when they can expect their products. We provide the estimated delivery time to customers on the offer listing and checkout pages. This is the estimated time between when the customer places the order until the order is delivered.
Total delivery time = Handling time + Transit time (+ any holidays and weekends)
Handling time: Handling time, also known as production time or lead time to ship, is the time between the buyer placing the order and you handing over the order to the delivery service. Handling time is part of the delivery time calculation displayed on the offer listing and checkout page. You can change your default handling time and also customize your handling time at SKU or ASIN level.
Transit time: The time between you handing over the order to your carrier until its delivery to the buyer’s address. You can modify the transit times for your SKUs or ASINs by editing your shipping templates.
In Seller Central, you can configure your handling time either by setting an account-level default handling time or by setting ASIN-specific handling times for specific products. ASIN-specific handling time overrides the account level handling time for that ASIN.
Default handling time refers to the handling time set at an account level. This applies to all your products by default unless you specifically change the handling time for your SKUs or ASINs. The default handling time is in shipping settings, under General shipping settings.
For same-day handling, to avoid late shipments, all orders received by the order cut-off time must be shipped and confirmed during the day the order was received. All orders received after the order cut-off time must be shipped and confirmed by the next business day the order was received.
Change default handling time:
To change your default handling time, follow the steps below:
Offer-level handling time refers to the handling time that you can set for specific SKUs or ASINs. You can set customized handling time for a specific product separately as well as in bulk by overriding your default handling time for selected products.
Change offer-level handling time:
In order to change handling time for each SKU or ASIN separately, follow the steps below:
You can modify the handling time in bulk at offer level in three ways: by using an Inventory Loader, Listing Loader, or Price and Quantity file:
Customers love faster deliveries and are more likely to buy products that have shorter estimated delivery times. Setting shorter and more accurate handling times provides customers with more accurate estimated delivery dates.
The importance of confirming the shipment of orders by the expected ship-date is especially important when your handling time is set to same-day. To prevent late shipments, hence a possible account deactivation, you have to ensure that all orders received by the order cut-off time are shipped the same day. For more information, see Late shipment rate.
You can set your handling time to same-day either as your account default setting or only for certain products. For more information, go to Same-day handling.
No, they don't. Orders that are within the scope of premium shipping services, such as same-day delivery, next-day delivery, and two-day delivery, and received before the order cut-off time must be shipped during the same day.
Amazon generates handling time recommendations for a product based on your overall delivery performance, your actual delivery performance for that product, and delivery performance of similar products on Amazon. The recommendations are refreshed monthly and are based on the prior month's handling time historical performance to reflect the most recent fulfillment capabilities.
We encourage you to regularly monitor and update your handling times recommendations. Setting more accurate handling times will enable providing customers with more accurate estimated delivery dates.
To view and configure your recommended handling times, follow the steps below:
For more information on modifying handling time, go to Frequently asked questions.