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This article applies to selling in: Netherlands

Set your return preferences

Professional sellers can customize return options using the Return Settings page. On this page, you will find three tabs:


  1. General Settings

    In the General Settings tab, you can activate e-mail notifications for return requests, set return preferences, and manage your return instructions.

    Note: Return instructions are shown to the customer when they create a return request.
    Examples of such instructions are:
    • "Remember to delete any personal information from the device before returning."
    • "Make sure to include all components of the product, including …."
    • "If you are having issues with the item and would prefer product level support instead of proceeding with the return, feel free to contact us.”
  2. Returnless Refund

    In the Returnless Refund tab, you can implement automated refunds for items which you do not want customers to return. This feature can be activated either on a rule level or for specific SKUs. To learn more, go to the Returnless Refunds page.

  3. Return Address Settings

    In the Return Address Settings tab, you can configure return addresses for each of the marketplaces in which you offer listings. For details, go to Set your default return address and Multiple return addresses.

See also

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