Professional sellers can customize return options using the Return Settings page. On this page, you will find three tabs:
In the General Settings tab, you can activate e-mail notifications for return requests, set return preferences, and manage your return instructions.
In the Returnless Refund tab, you can implement automated refunds for items which you do not want customers to return. This feature can be activated either on a rule level or for specific SKUs. To learn more, go to the Returnless Refunds page.
In the Return Address Settings tab, you can configure return addresses for each of the marketplaces in which you offer listings. For details, go to Set your default return address and Multiple return addresses.