When your inventory is lost or damaged by a partnered
carrier, in an Amazon fulfillment center, or during delivery to a customer, we can
Replace the item with one with the
Reimburse you with the estimated proceeds of the
sale of that same item net of the local standard applicable VAT rate.
We consider several factors when determining the reimbursement
Your sales history
The average FBA selling price on
The sales history of the specific ASIN
The estimated reimbursement amount excludes local standard applicable VAT rate.
If you are enrolled into our VAT Calculation Service, we will take your Product Tax Code (PTC) into considerations when calculating the applicable tax rate.
If we do not have enough information to calculate the
reimbursement amount for an item, we will assign a value to your inventory based on
If you request a re-evaluation of the reimbursement you receive, we may ask for
additional information from you, such as a receipt or an invoice.
The reimbursement amount for a single item will not exceed
£/€ 2,000. For products valued at more than £/€ 2,000, we recommend that you consider
purchasing third-party insurance.
Note: We may dispose of any item that
we reimburse you for under this policy, including by selling it. As a result, such items
— including lost items that are found after reimbursement — may be listed for sale on
Amazon Warehouse Deals (if applicable) or other channels.
If we previously reimbursed you
for lost inventory that is subsequently found, or if we determine that any reimbursement
was given in error, we may replace the item with one with the same FNSKU or reverse the
credit that was applied to your account.
You must submit claims for items missing from
shipments sent to Amazon fulfillment centers within 6 months. Claims for
Multi-Channel Fulfillment delivery issues must be submitted by you to Amazon within 90 days after
the maximum Estimated Delivery Date (EDD) posted on the Order Details page.
All other claims for lost or damaged
inventory must be submitted within 18 months of the date of loss or damage.
Our policies prohibit any activity that would interfere with our capacity to help other
sellers. Examples of such activities include submitting insufficiently researched or
premature requests, or submitting high volumes of requests in a short time.
What is covered by this
Items damaged while in an
Amazon fulfillment center
Items misplaced within an
Amazon fulfillment center
Items lost or damaged by
the carriers and distributors that we use to deliver products to the customer
Items lost or damaged while being shipped to an Amazon fulfillment center using Amazon partnered carriers (small parcel, less than truckload, and full truckload)
Note: Small parcel items shipped using Amazon partnered carriers that are damaged due to inadequate packaging are not covered. Always follow our prep, packaging and shipment requirements when you ship to an Amazon fulfillment center to avoid damage in transit.
What is not covered by this
Products that don't adhere
to FBA inventory requirements
Restricted products lost or
damaged during removal order processing
Defective products or items
lost or damaged by customers, distributors or sellers
Defective items that arrive
at the fulfillment center damaged
Small parcel items shipped using
Amazon partnered carriers that are damaged due to
Always follow our prep, packaging
, and shipment requirements when you ship to an Amazon fulfillment center to avoid damage in transit.
For more information, see the FBA
Before reporting your items
If you think some of your
inventory is missing, use the following tools and reports to help identify or resolve
You can also check your email
account for reimbursement notifications from Fulfillment by
If you cannot resolve the discrepancy, contact
Inventory Adjustments report
To see a list of items for which you
have been reimbursed, or reimbursements that have been reversed and the items returned
to your inventory, take the following steps in the Inventory Adjustments
In the Reason Group
drop-down list, select one of the following:
Damaged: An item is found damaged.
An item is located in a bin at the fulfillment center, and Amazon's
inventory management software has no record of the item being placed in that
An item has been misplaced.
Click Generate Report. In the Reason column,
locate one of the following:
Damaged at Amazon
fulfillment center: Damage to the item occurred after the
item arrived at the fulfillment center.
Damaged by inbound
carrier: Damage to the item
occurred while the package was being transported by an Amazon partnered
Transfer from holding
account: The item has been returned to your inventory.
For more information about adjustment reason codes, see Inventory