When a buyer adds your product to their shopping cart and checks out, Amazon processes their order following these steps:
Amazon places the order in Pending status.
The quantity available for the listing is subtracted from your quantity in
Inventory. If there was a quantity of one at the time the order was
placed, the listing will be removed from the Amazon offer page and appear in
Inventory with a quantity of zero while the order is being
Pending orders will not appear in either the Orders report or the
Undispatched Orders report and will be grayed out (non-actionable) in Manage Orders. Amazon
holds all orders for 30 minutes, which gives buyers an opportunity to cancel
orders. Buyer-canceled orders will appear in Manage Orders as
canceled, and will be grayed out. In some cases, our payment and order detail
verification processes may potentially extend order processing times for as long
as 21 days. For more information, go to Pending orders.
If a buyer contacts you while an order is in Pending status,
refer them to Amazon Customer Service for more information.
Amazon verifies the order.
Amazon attempts to validate the buyer's payment method and order details. At this stage, you will see one of three different status types in Manage Orders:
This means the payment verification is successful. Go to step 3.
Payment verification is initially unsuccessful or extended. In some cases,
our payment and order detail verification processes may extend order
processing times for as long as 21 days. Pending orders should not be
shipped, even if the buyer contacts you directly. Pending orders will not
appear in either the Orders report
or the Undispatched
Orders report and will be "grayed out" (non-actionable) in
An order gets canceled if payment authorization does not succeed or in
cases of fraud. Amazon will not notify you when an order is canceled, other
than recording the order as canceled in Manage Orders.
No further action is necessary.
If a buyer contacts you about a canceled order and you still have available inventory, you can invite them to place a new order on Amazon.
When payment is verified on an order, Amazon does the following:
Changes the status to Undispatched
Sends an order confirmation to the buyer with the estimated delivery date
Sends an order notification to
Note: Do not rely solely
on email notifications for order confirmation. Check your Manage Orders
page or Orders reports for undispatched orders at least once a day.
Note: If an order is delayed
because of Amazon's processes, we will provide the buyer with a new delivery
date based on the date the order is released from
You process the order.
Once an order is in Undispatched status, you
must either fulfill or cancel the order. Keep in mind that buyers
can leave feedback on seller-canceled orders.
Note: Amazon expects sellers to maintain
accurate inventory levels. Failure to adjust your inventory in a timely manner can
lead to excessive pre-fulfillment order cancellations. For information on how we
factor canceled orders into your overall performance, go to Monitor your account health.
Get the delivery address
in one of the following:
Note: To protect confidential
buyer information, Amazon does not include the buyer’s delivery address in
the Sold, Ship
Ship the order to the buyer
using the delivery address and the requested shipping method.
Note: Only ship
orders that you can verify as Undispatched in
Orders or through the reports.
using one of the following methods:
On the Manage
Orders page, click Confirm
Shipment and complete the required information.
Upload a Shipping
Confirmation file for multiple orders (only available to
sellers with Professional selling accounts).
you do not confirm dispatch of an order within seven business days of the
"shipping availability date", your order will be cancelled automatically. The
buyer will not be charged for the order even if you already shipped the