You can cancel any unshipped
items or orders from your Manage orders page. After you cancel an item or
order, Amazon will send a cancellation email to the buyer.
Cancel one order or
items within an order
On the Manage Orders page, locate the order you want to
Click Cancel Order in the Action
Select from Cancel entire order or Cancel
For Cancel items, select the ASIN and quantity you wish to cancel.
On the Cancel Order page, select a Reason for
Cancellation. You may also enter any information you want to keep
track of in the Seller memo field.
Cancel multiple orders
You can also cancel
multiple orders using one of the following techniques:
We expect sellers to maintain accurate
inventory levels. Failure to adjust your inventory in a timely manner can lead to
excessive pre-fulfillment order cancellations. For information on how we factor
cancelled orders into your overall performance, see Customer
Important: You must
be an Amazon MWS developer in order to send a Feeds request.
Occasionally, you may need
to cancel part of an order with multiple items and refund the items that are cancelled.
If you manage your orders using inventory files, you can upload an Order
To cancel or refund part of
a multi-item order, follow these steps:
Ship and confirm all the order items that
you can fulfill.
Use an Order Adjustment
Feed to submit a refund for the order items that you cannot fulfill.
Provide the following information in the feed:
Quantity Cancelled: The quantity that
cannot be fulfilled.
Adjustment Reason: The refund code.
Select either NoInventory or CustomerCancel.