This article applies to selling in: Netherlands
Upload a prepaid return label
When you authorize a buyer's return request, you have the following options for return mailing labels:
- Upload a custom return mailing label (RML).
- Use an Amazon-generated non-prepaid RML (it is used for returning products and is non-prepaid).
- If you do not upload a pre-paid RML, the buyer will be sent an Amazon-generated non-prepaid RML by default.
Pre-paid return labels provide free shipping to buyers who want to return products purchased from you.
Before you upload a pre-paid return label, make sure your label meets the Pre-paid Return Label Requirements.
- From the Orders drop-down menu, select Manage Returns.
- Click Authorize Request for the return request you’d like to approve.
- In the Your return mailing label section, select "I will provide a pre-paid mailing label for this request."
- Upload a return label, select the carrier used, and enter the tracking ID if you have it.
- Set the return label cost to 0,00 EUR to ensure that the buyer is not charged for return shipping.
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