This article applies to selling in: Netherlands
Help /
Returns, refunds, cancellations, and claims /
Manage returns /
Return labels /
Upload a prepaid return label
Upload a prepaid return label
When you authorize a buyer's return request, you have the
following options for return mailing labels:
-
Upload a custom return mailing
label (RML).
-
Use an Amazon-generated non-prepaid
RML (it is used for returning products and is non-prepaid).
-
If you do not upload a pre-paid
RML, the buyer will be sent an Amazon-generated non-prepaid RML by
default.
Pre-paid return labels provide free shipping to buyers who
want to return products purchased from you.
Before you upload a pre-paid return label, make sure
your label meets the Pre-paid Return Label
Requirements.
-
From the Orders drop-down
menu, select Manage
Returns.
-
Click Authorize Request
for the return request you’d like to approve.
-
In the Your return mailing
label section, select "I will provide a pre-paid mailing label
for this request."
-
Upload a return label, select
the carrier used, and enter the tracking ID if you have it.
-
Set the return label cost to 0,00 EUR to ensure that the buyer is not charged
for return shipping.
-
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