FBA lost and damaged inventory reimbursement policy

When your inventory is lost or damaged by a partnered carrier, in an Amazon fulfillment center, or during delivery to a customer, we can either:

• Replace the item with one with the same FNSKU
• Reimburse you with the estimated proceeds of the sale of that same item net of the local standard applicable VAT rate.

Reimbursement

We consider several factors when determining the reimbursement amount, including:

• Your sales history
• The average FBA selling price on Amazon
• The sales history of the specific ASIN

The estimated reimbursement amount excludes local standard applicable VAT rate. If you are enrolled into our VAT Calculation Service, we will take your Product Tax Code (PTC) into considerations when calculating the applicable tax rate.

If we do not have enough information to calculate the reimbursement amount for an item, we will assign a value to your inventory based on similar items.

If you request a re-evaluation of the reimbursement you receive, we may ask for additional information from you, such as a receipt or an invoice.

The reimbursement amount for a single item will not exceed £/€ 2,000. For products valued at more than £/€ 2,000, we recommend that you consider purchasing third-party insurance.

Reimbursement reversal

If we previously reimbursed you for lost inventory that is subsequently found, or if we determine that any reimbursement was given in error, we may replace the item with one with the same FNSKU or reverse the credit that was applied to your account.

Limitations

Our policies prohibit any activity that would interfere with our capacity to help other sellers. Examples of such activities include submitting insufficiently researched or premature requests, or submitting high volumes of requests in a short time.

What is covered by this policy?

• Items damaged while in an Amazon fulfillment center
• Items misplaced within an Amazon fulfillment center
• Items lost or damaged by the carriers and distributors that we use to deliver products to the customer
• Items lost or damaged while being shipped to an Amazon fulfillment center using Amazon partnered carriers (small parcel, less than truckload, and full truckload)
  Note: Small parcel items shipped using Amazon partnered carriers that are damaged due to inadequate packaging are not covered. Always follow our prep, packaging and shipment requirements when you ship to an Amazon fulfillment center to avoid damage in transit.

What is not covered by this policy?

• FBA prohibited products
• Products that don't adhere to FBA inventory requirements
• Restricted products lost or damaged during removal order processing
• Defective products or items lost or damaged by customers, distributors or sellers
• Expired items
• Defective items that arrive at the fulfillment center damaged
• Small parcel items shipped using Amazon partnered carriers that are damaged due to inadequate packaging

For more information, see the FBA Service Terms.

Before reporting your items lost

If you think some of your inventory is missing, use the following tools and reports to help identify or resolve the discrepancy:

• Manage Orders page (search by SKU or by ASIN if the ASIN exists for only one listing)
  Tip: Use Advanced Search to include pending orders and reserved items.
• Inventory adjustments report
• Inventory event detail report
• Removal order detail report
• Received Inventory report
• Reimbursements report
• Daily Inventory report

You can also check your email account for reimbursement notifications from Fulfillment by Amazon.

If you cannot resolve the discrepancy, contact Seller Support.

Inventory Adjustments report

To see a list of items for which you have been reimbursed, or reimbursements that have been reversed and the items returned to your inventory, take the following steps in the Inventory Adjustments report:

1. In the Reason Group drop-down list, select one of the following:
   • Damaged: An item is found damaged.
   • Found: An item is located in a bin at the fulfillment center, and Amazon's inventory management software has no record of the item being placed in that location.
   • Lost: An item has been misplaced.
2. Click Generate Report. In the Reason column, locate one of the following:
   • Damaged at Amazon fulfillment center: Damage to the item occurred after the item arrived at the fulfillment center.
   • Damaged by inbound carrier: Damage to the item occurred while the package was being transported by an Amazon partnered carrier.
   • Transfer from holding account: The item has been returned to your inventory.

For more information about adjustment reason codes, see Inventory adjustments.