The most common reason images go missing from
Amazon is that they did not meet the Amazon product image
requirements and were removed from the site upon upload or after
upload.
Please note: It can take up to
24 hours for new images to appear on Amazon, although most appear within 15
minutes.
Troubleshooting images in Seller
Central
The Add a Product feature allows you
to upload a product image as you create a new product. After you create a product,
you can use the Manage Inventory feature to provide a new product image.
If you use either of these features to manage
your products, do the following:
-
Click the Inventory link, and
then click Manage
Inventory.
-
Search for or locate the product with
the missing image.
-
Click the product name.
Note: The
Product Detail Page appears.
-
Does your product image appear on this
page? If so, skip this step. If not, refer to the section below about contacting
Amazon Services for technical support.
-
Did you submit your image for this product within the
last 24 hours? If it has been more than 24 hours, skip this step. If it has been
less than 24 hours, we might still be processing your image and preparing it for
display on Amazon. It should appear within 24 hours of submission.
-
Your image might not be submitted
properly or might not meet the Amazon product image
requirements.
If your image does not meet standards,
fix the image, and in the Enter Product
Information section, click Submit Image and
follow the on-screen directions to submit a new image that meets the
standards. If there is no indication as
to why your image should be missing, refer to the section below about contacting
Amazon Services for technical support.
Troubleshooting images with
inventory files
An inventory file allows you to
specify a location from which Amazon retrieves a copy of your product images.
However, errors in your inventory file can block Amazon from successfully retrieving
the product images.
This section lists common errors that are related to the
image:
Symptom |
Reason |
Resolution |
Product image does not appear on Amazon |
The most common reason is simply that the URL for
that image does not actually point to the image |
Verify the image URL and re-submit the product
image feed. |
Amazon rejects the image. |
The most common reason is that the submitted image
is encoded in an invalid format. Amazon can only accept images in
.jpg, .tif, or .gif formats. |
Convert the file to .jpg, .tif, or .gif, revise the
product image feed file, and re-submit the product image feed. |
Note: You must use a direct URL. A
pop-up or a redirecting URL will not be accepted, and the upload will not be
processed.
If you use inventory files to manage your products,
do the following:
-
Check your inventory file processing reports for errors. (More info)
-
Modify your
inventory file to correct any errors
contained in the processing report.
-
Upload your modified inventory file.
-
Repeat until your inventory file is free of errors.
-
Allow 24 hours for your images to appear.
Getting additional technical
support
If you have followed the
troubleshooting steps above and your product images still appear to be missing,
contact Amazon Seller Support.
In your message, include the
following:
-
The troubleshooting steps you have already taken.
-
The method you use for managing your product and inventory data.
-
The ASIN for each product without a product image.